1. Information we handle
The information handled depends on the features you use and permissions you grant. The App may handle:
- Profile and preferences: names or preferred name, date of birth, biological sex, height, weight, coaching/personality questionnaire results, and choices such as voice, language, and settings.
- Messages and other content: chat messages, prompts, generated replies, meal details you enter, hydration logs, feedback, and voice input or transcripts when you use those features.
- Apple Health information: the categories described in Apple Health and wearable information, subject to your authorization and feature settings.
- Device and diagnostic information: app version, operating-system/device characteristics, feature and error states, and limited diagnostic events.
- Connected-service information: if you choose to connect or share through a third-party service such as Strava, the information needed for that action, such as authorization tokens, activity details, and sharing content.
2. Apple Health and wearable information
With your permission, the App reads selected Apple Health data to support profile setup, health summaries, activity trends, and coaching features. Depending on the enabled feature and granted permission, this can include sleep, activity, recovery, training load, steps, heart rate, and related health metrics. The App only works with the information Apple makes available under your settings.
Wearable collection and use for coaching are controlled in the App where those settings are available. You can turn off applicable consent and revoke Health access in iOS settings. Turning off access prevents future authorized reads but does not automatically remove information already saved in the App or an online backup.
The App reads Apple Health on the device; it does not make a direct Oura Cloud or Fitbit API connection for this HealthKit path. Apple Health may contain records originally supplied by an Oura, Fitbit, Apple Watch, or another source, if that source syncs data to Apple Health. A source name or record shown in Apple Health is not verified by the App.
3. How information is used
We use information as needed to:
- operate the App and the features you request, including coaching, health summaries, and personalization settings;
- process prompts and provide AI-assisted results using the selected on-device or online route;
- store chat history and profile settings on your device, and provide restore or backup features when available;
- maintain reliability and security, diagnose failures, prevent abuse, and comply with law; and
- carry out an action you initiate, such as connecting with or sharing content through a third-party service.
5. Storage, security, and retention
Profile settings, chat history, logs, and related records are stored on your device for App features. Chat history can be cleared through App controls where available.
Recent Apple Health readings are cached on your device. If you enable wearable coaching with Nikky AI, relevant summaries and conversation context may be sent to the Nikky AI backend and a model aggregator to generate responses; if you use another online AI provider, relevant information may be sent to that provider. Online backup can store saved conversations separately. Revoking Health access stops future reads but does not erase saved records; use available App controls to clear chat history and contact privacy@nikkyhealth.com about deleting other saved data or backups. Provider and backup retention can differ from on-device storage; contact us for the retention details that apply to your App version and services.
We use technical and organizational safeguards appropriate to the relevant system, but no method of storage or transmission is completely secure. Subscription and transaction records may be retained by Apple or RevenueCat under their policies and legal obligations.
We retain information for as long as needed for the purposes described in this Policy, to provide the features you use, to resolve disputes, to enforce agreements, and to meet legal requirements.
6. Your choices and requests
- Apple Health: Review or revoke permissions in iOS Settings under Health and the App's Health access.
- Profile and chat: Use available App settings to edit profile details or clear chat history.
- Subscriptions: Manage or cancel App Store subscriptions in your Apple Account settings.
- Connected services: Disconnect or revoke access through the App where available and through the connected service's settings.
- Privacy requests: Contact us using the details below.
Where the App does not provide a self-service method to delete data, contact us at privacy@nikkyhealth.com.
7. Location and international transfers
Nikky Health LLC is based in California, USA. The App may use service providers located in countries other than yours. If information is transferred across borders, it will be handled under the terms of this Policy and applicable law.
8. Children
The App is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided information to us, contact us so we can address the request.
9. Changes and contact
We may update this Policy when the App, our practices, or legal requirements change. We will post the updated version with a new effective date and provide additional notice when required.
Privacy questions or requests: Nikky Health LLC, 5515 Pacific Street #281, Rocklin, California, 95677, USA, privacy@nikkyhealth.com.